Privacy Policy

1. Information We Collect

At Electronbtc, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. We collect only the information necessary to provide our cold storage solutions and support services.

1.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, mailing address)
• Purchase and transaction information
• Customer support communications
• Device registration information (for warranty and support purposes)

1.2 Technical Information

We may collect technical information to improve our products and services:

• Device firmware version and hardware specifications
• Error logs and diagnostic information (anonymized)
• Website usage data and analytics

2. How We Use Your Information

We use your personal information solely for legitimate business purposes related to providing secure cold storage solutions:

• Processing orders and delivering products
• Providing customer support and technical assistance
• Sending important product updates and security notifications
• Improving our products and services
• Complying with legal obligations and regulatory requirements

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors (for secure transaction processing)
• Shipping companies (for product delivery)
• Customer support platforms (for technical assistance)

3.2 Legal Requirements

We may disclose information when required by law or to protect our rights, property, or safety, or that of our users or others.

4. Data Security

As a security-focused company, we implement robust measures to protect your personal information:

• Industry-standard encryption for data transmission and storage
• Access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy practices
• Secure data centers with physical and logical access controls

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors that determine retention periods include:

• The nature of the information and its sensitivity
• Legal and regulatory requirements
• Warranty and support obligations
• Legitimate business interests

6. Your Rights and Choices

You have certain rights regarding your personal information, including:

• The right to access and review your personal information
• The right to request correction of inaccurate information
• The right to request deletion of your information (subject to legal requirements)
• The right to opt-out of marketing communications
• The right to data portability (where applicable)

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. International Data Transfers

If you are located outside the United States, please note that your information may be transferred to and processed in the United States, where our servers and central database are located. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

9. Third-Party Services

Our website and services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to such third-party services. We encourage you to review the privacy policies of any third-party services you access through our platform.

10. Automated Decision Making

We may use automated systems to analyze your information for security purposes, fraud prevention, and service improvement. These systems help us:

• Detect and prevent fraudulent transactions
• Identify security threats and vulnerabilities
• Personalize your experience with our products
• Improve our customer support services

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice through our products or services

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: